At Queensland Calibrations, we aim to get your test and measurement equipment to you promptly and safely, with reliable shipping options and clear communication throughout the process.
Shipping & delivery
We generally use Aramex or Australia Post for standard and complimentary shipping. We select the most suitable carrier based on the delivery address, parcel requirements and service availability. Australia Post is typically used for PO Boxes and certain regional or remote locations.
Carrier transit times are estimates, not guaranteed delivery dates. Transit time generally begins when your parcel is collected or lodged, and excludes order processing or calibration time.
For guidance, see the carriers' published estimates:
Delivery may be affected by destination, carrier operations, weather, public holidays and peak freight periods. We cannot guarantee delivery within a carrier's estimated timeframe. Please contact us before ordering if you have a critical deadline.
Frequently asked questions
When will my order be despatched?
Orders for products held in stock locally and received before 2:00 pm AEST are generally despatched the same business day, subject to payment confirmation and any additional order requirements. Orders received after this time, on weekends or public holidays are generally processed the next business day.
Instruments requiring calibration, programming or preparation may take longer. If you need an order urgently, please contact us before purchasing.
How does FREE Standard Shipping work?
FREE Standard Shipping is available on eligible online orders of $500 or more. We select the standard freight provider, which may be Aramex, Australia Post or another suitable carrier. The offer does not include paid express or premium freight services.
Orders below $500 can choose from the delivery services and charges shown at checkout. The $500 threshold should be assessed using the order subtotal as configured at checkout.
Can I choose Australia Post or Express Delivery?
Available paid delivery options, including Australia Post Parcel Post or Express Post where offered, are displayed at checkout. Availability depends on your destination and the parcel. Express services may offer faster transit, but delivery dates are not guaranteed unless expressly confirmed by the carrier.
What if an item is out of stock or backordered?
Some instruments, accessories and parts need to be sourced from our suppliers. If an item is unavailable or delayed, we will endeavour to contact you with an updated timeframe and discuss available options.
For orders containing multiple products, we may agree to despatch items separately or hold the order until everything is available. Additional freight charges may apply to separately requested deliveries.
Can I collect my order from your store?
Yes. Select Pick Up from Store at checkout for collection from Unit 10, 25 Ingleston Road, Tingalpa QLD 4173.
Please wait until we confirm your order is ready before visiting, especially if it requires calibration or supplier replenishment.
How can I track my delivery?
Where tracking is available, we provide shipment details after despatch. You can follow the parcel's progress using the carrier's tracking service.
If your parcel is significantly delayed, missing or affected in transit, please contact us. We will assist with the relevant carrier's investigation and work towards an appropriate resolution under our Terms & Conditions and applicable Australian Consumer Law.
What if my order arrives damaged, incomplete or incorrect?
Please inspect your delivery promptly and contact us as soon as possible, preferably within 48 hours where reasonably possible. Include your order or invoice number, details of the issue and photographs where relevant. Please retain the original packaging while the matter is assessed.
This requested notification timeframe does not limit your rights under Australian Consumer Law.
Can I return a product?
Please contact us before returning goods so we can assess your enquiry and provide instructions. Change of mind or incorrect selection returns are not normally accepted, although non-defective returns may be considered within seven days of the original invoice date, subject to approval and applicable conditions. Special order, customised and calibrated products may have additional restrictions.
See our Returns & Refunds Policy for full details. Your statutory consumer rights remain unaffected.
For stock availability, urgent orders, freight enquiries or delivery concerns, please contact our team.
Queensland Calibrations Pty Ltd
Phone: (07) 3890 8476
Email: sales@qldcalibrations.com.au
Unit 10, 25 Ingleston Road, Tingalpa QLD 4173
All orders and deliveries are subject to our Terms & Conditions of Sale & Service and applicable Australian Consumer Law.