- Place your order
- We pack your order
- Delivery of your order (view times below)
Orders are dispatched same-day for goods in-stock and for orders received before 2pm Standard Eastern Time.
TERMS AND CONDITIONS FOR FREE SHIPPING OFFER:
Not much is free these days. Hugs are….and so is junk mail…. Oh – and your shipping when you spend over $250!
Complimentary *standard delivery (Australia wide) applies to online orders which total over $250. Online orders only . Prices as marked. The free *standard shipping option must be selected by the customer before checkout. This offer is not available in conjunction with any other offer, including credit vouchers and discounts. Also excludes Gift Card purchases. The Free Shipping offer is subject to our Terms & Conditions, Delivery, Returns and Privacy Policies which are available online at Qld Cal Terms & Conditions.
How long will standard delivery take?
Most deliveries take 2 - 3 business days in Metro areas within the same state. Interstate orders may take longer depending on your location. The following times are guidelines only and based on reasonable expectations and experience. Shipping delays can occur, and delivery times may be faster or slower depending on the area:
| QUEENSLAND AND NSW | |
|---|---|
| To metropolitan areas of Brisbane | 1 day |
| Between metropolitan areas of Brisbane, Sydney, and rural locations | 2-3 days |
| Between rural locations | 2-3 days |
| NT, ACT, VIC, TAS, AND SOUTH AUSTRALIA | |
| To metropolitan areas of capital cities and towns | 2-3 days |
| Between metropolitan areas of capital cities, and rural locations | 3-4 days |
| Between rural locations | 3-4 days |
| WESTERN AUSTRALIA | |
| To metropolitan areas of Perth and towns | 4 days |
| Between metropolitan area of Perth, and rural locations | 5 days |
| Between rural locations | 5 days |
We use Australia Post and a select group of reputable couriers and freight companies to provide you with a choice of speeds and optional features including Insurance. These options will be displayed during the checkout process.
RETURNS AND WARRANTY:
We handle returns and process refunds in accordance with the Australian Consumer protection legislation. You must first contact us and prior arrangements must be made for any Goods to be returned for any reason. We ask that you contact us at 073890 8476 prior to sending any Goods to us to see if we can first provide troubleshooting or technical assistance.
Product Performance Issues:
If you've experienced performance issues with any of our products, please contact us for further assistance.
I Received the Incorrect Order:
If you've received an incorrect order or you can see something wrong with your order, please log into your account, where you'll see the entire order that you placed.
If the order you placed is perfect, but what you've received is incorrect, please see below:
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Incorrect products:
If we've sent you an incorrect product, please let us know within 48 hours of receiving the incorrect item and we will send the correct product out to you. We will also arrange collection of the incorrect product.
- Incorrectly ordered:
If you made a mistake when ordering products through our website or if you changed your mind, unfortunately we will not be able to offer a refund or exchange. We offer a previewer of the details of every order in the shopping cart to help you double check that all details are entered correctly before you confirm your order.
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Part of the order was not received:
If you have not received all items in your order it may be because the other items are on back order. A 'delivery advice' will be shipped along with the ordered items and should provide further details on any items still owing - 'back orders'. If you do require further assistance or information at this point, please get in touch within 48 hours with the details of what you have received so that we can advise you about the outstanding items.