1. Purpose
Queensland Calibrations is committed to protecting the privacy and confidentiality of personal information collected through our business activities. This Privacy Policy explains how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles (APPs).
Queensland Calibrations recognises that the protection of personal information forms part of our commitment to customer satisfaction, risk management, regulatory compliance and continual improvement.
This policy applies to all interactions with Queensland Calibrations, including through our website, by telephone, email, in person, and through any products or services we provide.
2. Who We Are
Queensland Calibrations provides sales, repair, testing, calibration, equipment hire and training services for test and measurement instruments.
Our contact details are:
Queensland Calibrations
Unit 10, 25 Ingleston Road, Tingalpa QLD 4173
PO Box 4143, Gumdale QLD 4154
Phone: (07) 3890 8476
Email: admin@qldcalibrations.com.au
Website: www.qldcalibrations.com.au
3. Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including:
- Name
- Company name
- Job title or position
- Postal address
- Delivery address
- Telephone number
- Email address
- Account and billing information
- Purchase, service and calibration history
- Equipment ownership information
- Training or course registration information
- Website enquiry information
- Customer feedback and survey responses
We generally do not collect sensitive information unless required by law or with your consent.
4. How We Collect Personal Information
We may collect personal information when you:
- Contact us by phone, email or through our website
- Purchase products or services from us
- Request a quotation
- Create a customer account
- Submit forms or applications
- Register for training courses
- Hire equipment from us
- Subscribe to newsletters or marketing communications
- Provide feedback or participate in surveys
- Visit our premises or interact with our staff
We may also collect information from publicly available sources or third parties where permitted by law.
5. Why We Collect Personal Information
We collect personal information to:
· Respond to enquiries and requests
· Supply products and services
· Manage customer accounts
· Process orders and payments
· Deliver calibration, testing, repair, hire and training services
· Communicate service updates and reminders
· Improve our products, services and customer experience
· Conduct internal administration and accounting activities
· Meet legal and regulatory obligations
· Protect our business and customers from fraud or misuse
Failure to provide requested information may limit our ability to provide products or services.
6. Marketing Communications
We may use your contact details to provide information about products, services, promotions, industry updates, training opportunities, calibration reminders and other information that may be relevant to you.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in electronic communications; or
- Contacting us directly.
We will promptly action any request to unsubscribe.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
· Suppliers and manufacturers
· Freight and delivery providers
· Payment processing providers
· IT service providers
· Cloud-based software providers
· Professional advisers such as accountants, auditors and legal advisers
· Regulatory authorities where required by law
We do not sell, rent or trade personal information to third parties.
Personal information will only be disclosed where required for legitimate business purposes, legal compliance or with your consent.
8. Overseas Disclosure
Some third-party service providers we engage may store or process information outside Australia. Where personal information is disclosed to overseas service providers, Queensland Calibrations will take reasonable steps to ensure those providers maintain appropriate privacy and security protections consistent with Australian privacy requirements.
Further information regarding overseas disclosures may be requested by contacting us.
9. Website Usage and Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. Cookies do not typically identify individuals personally; however, information collected through cookies may be associated with information you voluntarily provide.
Most web browsers allow users to manage or disable cookies through browser settings.
We may also use third-party analytics or advertising services to understand website performance and improve our online services.
10. Storage and Security of Personal Information
Queensland Calibrations takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
· Secure business systems and networks
· Controlled access to information
· Password protection and authentication controls
· Secure cloud-based storage solutions
· Staff awareness and confidentiality obligations
· Secure disposal of records when no longer required
While reasonable safeguards are implemented, no method of electronic transmission or storage can be guaranteed as completely secure.
11. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfil business, contractual, legal, accounting and regulatory obligations.
When personal information is no longer required, it will be securely destroyed, deleted or de-identified where practicable.
12. Access to Personal Information
You may request access to personal information that Queensland Calibrations holds about you. Requests should be submitted in writing using the contact details provided in this policy. We may request proof of identity before granting access.
In limited circumstances permitted by law, access may be refused. If this occurs, we will provide reasons for the refusal where required.
A reasonable administration fee may apply for extensive requests.
13. Correction of Personal Information
Queensland Calibrations aims to ensure personal information remains accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request correction.
We will take reasonable steps to investigate and correct information where appropriate.
14. Links to Other Websites
Our website may contain links to external websites operated by third parties.
Queensland Calibrations is not responsible for the privacy practices, content or security of external websites.
Users should review the privacy policies of those websites before providing personal information.
15. Privacy Complaints
If you have concerns regarding how your personal information has been handled, please contact us using the details below.
All privacy complaints will be:
- Acknowledged promptly;
- Investigated appropriately; and
- Responded to within a reasonable timeframe, generally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
16. Responsibilities
Queensland Calibrations Management is responsible for:
- Maintaining this Privacy Policy;
- Ensuring appropriate privacy and security controls are implemented;
- Responding to privacy enquiries, requests and complaints;
- Monitoring compliance with applicable privacy obligations; and
- Reviewing this policy periodically to ensure ongoing suitability and effectiveness.
The Director has been appointed as the Privacy Officer for Queensland Calibrations.
17. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, business operations, technology or regulatory requirements.
The current version will be made available through our website and internal document control system.
18. Contact Us
For privacy enquiries, access requests, correction requests or complaints, please contact:
Privacy Officer
Queensland Calibrations
PO Box 4143, Gumdale QLD 4154
Phone: (07) 3890 8476
Email: admin@qldcalibrations.com.au
If you remain dissatisfied after receiving our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.