We want your experience with Queensland Calibrations to be straightforward. Because we supply calibrated instruments, test equipment, gas detection and specialised products, some items may have return limitations. However, if something is faulty, damaged or incorrectly supplied, we will work with you to resolve it in accordance with Australian Consumer Law.
Returns Summary
- Return Authority approval is required before returning goods.
- Faulty, damaged or incorrectly supplied items may be eligible for repair, replacement, exchange, refund or store credit.
- Non-defective returns may be considered within 7 days of the original invoice date.
- Special-order, customised and calibrated items may not be eligible for return.
- Return shipping costs for non-defective or change-of-mind returns are the customer's responsibility unless otherwise agreed. Where goods fail to meet a consumer guarantee, return or transportation costs will be handled in accordance with Australian Consumer Law.
- Your rights under Australian Consumer Law are not affected.
Before Returning an Item
Please contact Queensland Calibrations on (07) 3890 8476 before sending any goods back to us. In many cases, we may be able to provide troubleshooting or technical support before a return is required.
If a return is approved, we will issue a Return Authority (RA) number and provide return instructions. Returns received without an approved RA number may be delayed while ownership and return eligibility are verified.
Faulty, Damaged or Incorrectly Supplied Goods
If your goods are faulty, damaged in transit, missing parts or incorrectly supplied, please contact us as soon as possible. Claims relating to freight damage, missing items or incorrectly supplied goods should be reported within 48 hours of delivery wherever possible.
Once goods have been assessed, Queensland Calibrations will provide any remedy required under Australian Consumer Law. Depending on the circumstances, this may include repair, replacement, exchange, refund or another appropriate remedy.
Change of Mind or Incorrect Product Selection
Queensland Calibrations does not normally provide refunds where a customer simply changes their mind or selects the wrong product.
Non-defective returns may be considered within 7 days of the original invoice date, subject to prior approval and assessment. Approved non-defective returns may be subject to a restocking fee of up to 25%.
Special-Order, Customised and Calibrated Products
Unless required under Australian Consumer Law, returns may not be accepted for:
- Special-order products obtained specifically for a customer
- Customised, programmed or configured products
- Calibrated products or products supplied with calibration certificates
- Opened consumables
- Calibration gases, gas cylinders or hazardous goods where return restrictions apply
- Products damaged through misuse, neglect, unauthorised modification or improper storage
Returning Goods to Us
Returned goods must be packaged safely and include all accessories, manuals, instructions and proof of purchase originally supplied with the goods. The risk of returned goods remains with the customer until received by Queensland Calibrations.
Requirements relating to packaging, Return Authority approval and return procedures do not limit any rights or remedies available under Australian Consumer Law.
If No Fault Is Found
If goods are returned and no fault is found, or if the product has been damaged after delivery through misuse, abnormal use, neglect or unauthorised modification, the goods may be returned to the customer.
In these circumstances, the customer may be responsible for inspection, assessment, manufacturer evaluation, freight, handling or administrative costs.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law. Queensland Calibrations will always meet its obligations in relation to consumer guarantees, faulty products and major failures.
Contact Us
For returns, warranty claims or Return Authority requests, please contact:
Queensland Calibrations
Website: www.qldcalibrations.au